A. Some email providers may forward emails to the spam box.
If you are not receiving emails from us, please check your spam box first. Also, make sure your email allows emails from “asobimo.io”. Contact your email provider for detailed guidance for these settings.
A. In case you are using 2 step-authentication by your email, the code will expire within 5 minutes. Please enter the code within 5 minutes after receiving the mail. If you are not receiving the email with the code, please press “Resend” to get a new code. If you enter the code after 5 minutes, you cannot login.
Furthermore, if your mail tends to arrive late, we recommend using Google Authenticator.
A. Google Authenticator code refreshes automatically every 30 seconds. Please enter the displayed code before it refreshes again.
Also, Google server and Google Authenticator may have some time lag between, which shortens the effective time of the code. In this case, please try the following steps to adjust the time settings.
Note: The guide may differ depending on your OS version or device.
On your device, go to "Settings" > "Date & time" > "Automatic date & time" : "Automatic time zone" and check that the settings are ON.
Go to Google Authenticator menu "Settings" > "Time correction for codes" > Tap "Sync now".
On your device, go to "Settings" > "General" > "Date & Time" > "Set Automatically" and check that the settings are ON.
A. The ABX amount will depend on the fluctuation of cryptocurrency rates. ASOBI COIN MyPage rate is based on “CoinMarketCap” rates between cryptocurrency and Japanese Yen. The total will be calculated automatically according to this website's rates.
Because of the fluctuation and timing of making your payment, there may be some differences in the amount.
However, if the difference is very huge, please contact ASOBI COIN support from your registered email address.
A. A cryptocurrency purchase may fail or it may take some time for the transaction to complete. Please check the status of the transaction on other web site where you can check your transaction.
If you have confirmed that your transaction is successfully completed and have waited but your ABX is still not reflected in the “Balance” page, please contact ASOBI COIN support from your registered email address.
Note : Please include your transaction ID.
Check your BTC transactions
Check your ETH transactions
Check your BCH transactions
A. ABX purchased outside of the ASOBI COIN MyPage will not be reflected in the "Balance".
If you have any questions regarding this case, please contact directly the Cryptocurrency exchange or sale platform you purchased the ABX.
A. You can use coupons that you got from events or social media at your ASOBI COIN MyPage.
For more details, please have a look at "How to use coupon codes" below.
Please note that coupons for new registration must be entered to the "Referral Code (Only when registering)" column at the registration page. These codes cannot be used at your ASOBI COIN my page after registering.
How to use coupon codes (For those who have already registered, please have a look from step 5)
A. Please check the error message displayed when using the coupon code. Have a look at the following chart for descriptions of the error messages:
|Coupon not found!||You have entered an invalid code. Please enter the correct code.|
|This coupon code has already expired.||You have entered an expired code. Unfortunately, that coupon code cannot be used.|
|This coupon code is already been used.||The coupon code you entered has already been used for that account. It cannot be used again.|
|This coupon code has already reached the limit.||There is a limit on the number of people who can use the coupon code. After the coupon code hits the limit, it cannot be used.|
|This coupon code can be used on registration only.||Coupons for new registration are valid only when the code is in the Referral Code column when making the account. The code cannot be used after registration.|
A. First, please check that you completed all the requirements as explained in the rules of the Airdrop. These requirements may be such as “purchase ABX”, "complete KYC", "follow us on social media" or "share a post".
Also, there are some Airdropos requesting registration via a special campaign site. If you didn’t proceed via this site, you cannot get the Airdrop reward. Please be cautious of fake websites looking like the real campaign sites.
Trust only the official guides.
Please note that we can only help you with our official ASOBI COIN Airdrops. If you have any questions about other Airdrops, please contact directly to the websites that are in charge.
A. In ASOBI COIN MyPage, you can get 15% referral bonus only if the friend you referred to join also purchases ABX. If you didn’t get the bonus, the friend you referred didn’t either use the correct link to register or didn’t purchase any ABX. Please note that we can only help you with our official ASOBI COIN referral system. If you have any questions about other referral, please contact directly to the websites that are in charge.
In ASOBI COIN MyPage, if you registered via a referral code by the end of our Pre-sale STAGE 2 (finished on July 30), and purchased ABX, you can get 5% of the purchased amount as referral bonus. Please note that if you did not use the referral code to register or purchased after Pre-sale STAGE 2, you cannot get the referral bonus.
A. You may see your ABX that you have purchased or acquired by coupon at "Balance" on ASOBI COIN MyPage. You will be able to transfer the ABX to your ETH wallet after we have finished all our sales. We will notify you via the ASOBI COIN official website, Telegram and other social networks.
A. You can set your receiving wallet address in the "Profile" in the ASOBI COIN MyPage. Please check the following steps below.
How to set your receiving ETH wallet address
A. You can transfer your ABX from the ASOBI COIN MyPage to your ETH wallet after we have finished all of our sales. We will notify you via the ASOBI COIN official website, Telegram and other social networks.
A. You cannot transfer ABX to other ETH wallets until all the sales have finished. In the meantime, you may change your receiving ETH wallet address as many times you wish.
When all the sales have completed, you can transfer ABX to your ETH wallet. We will notify you via the ASOBI COIN official website, Telegram and other social networks.
A. You can purchase ABX on ASOBI COIN MyPage without KYC. We ask you to complete your KYC to exchange in-game credits or when you want to transfer ABX to your wallet.
A. The information required for KYC can be submitted from the "KYC" at the ASOBI COIN MyPage. Please fill out the Identity Verification Form and upload pictures of your Photo ID and selfie holding your Photo ID.
KYC verification may take up to 5 business days.
Please have a look at the following detailed KYC guide,
How to submit your KYC for ASOBI COIN
A. The images required for KYC can be uploaded only if the file format is ".jpg", ".bmp" or ".png" format and the file size must be 1MB or less. Please try changing the file format and/or file size and upload again.
A. You can check your KYC status on the “Balance” of ASOBI COIN MyPage. Please check the following for the explanation of each status.
|Not Submitted||Your data and images that are required for authentication have not been submitted. Please complete the required data and images from the "KYC" at the ASOBI COIN MyPage.|
|Under examination||Your documents are being reviewed.|
|Verified||Your documents have been examined and verified.|
|Need to Correct||The information and/or photo you uploaded were insufficient for us to be able to perform our examination. Please confirm and edit your information and/or re-upload new pictures.
Please have a look at the following detailed KYC guide.
How to submit your KYC for ASOBI COIN
|Under Re-examination||Your re-uploaded documents are being reviewed.|
|Rejected||Your documents could not be verified due to reasons such as location, age, ID picture not matching with your selfie, false information or suspicion of malicious activity.
If you have any objections in regards to the examination result, please contact ASOBI COIN support from your registered email address.
A. KYC verification may take up to 5 business days. If 5 business days have not passed yet, please wait a little more. In the case when 5 business days have already passed, please contact ASOBI COIN support from your registered email address.
ASOBI COIN English Support
Note: In order to verify your identity,please be sure to contact ASOBI COIN support from your registered email address.
Telegram Group: ASOBI COIN